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TRAINING & SUPPORT SERVICES

Maximize Your GPO Platform Investment with Expert Guidance

At NEXTStep Commerce, we’re committed to your success beyond implementation. Our comprehensive training and support services ensure your team fully leverages the power of our platform to drive GPO performance.

Role-Based Training Programs

Our expert team delivers tailored training programs designed for different user roles within your organization:

  • Administrator Training: Comprehensive instruction on system configuration, data governance policies, and troubleshooting procedures

  • Executive Dashboards: Strategic reporting workshops for GPO leadership teams

  • Supplier Management: Specialized training for teams managing vendor relationships

  • Analytics: Advanced data analysis for purchasing teams

Hands-On Learning Experience

We believe in practical, application-based training that builds real-world skills:

  • Interactive Workshops: Guided exercises in a sandbox environment

  • Scenario-Based Learning: Problem-solving using real GPO situations

  • Process Walkthroughs: Step-by-step instruction for critical workflows

  • Knowledge Assessments: Verification of key concept understanding

Help Desk & Support

We deliver exceptional support and response times through integrated case management and industry-leading practice:

  • Integrated Ticketing System: Seamless case management with automated tracking and prioritization

  • Rapid Response Times: Industry-leading support with resolution benchmarks that exceed customer expectations

  • Expert Knowledge Base: Comprehensive resources and documentation

  • Escalation Management: Multi-tier support structure ensuring complex issues reach specialists

Comprehensive Documentation

Our documentation services create customized resources that support ongoing operations:

  • Standard Operating Procedures: Detailed process guides for daily tasks

  • Quick Reference Materials: At-a-glance guides for common functions

  • Video Tutorials: Visual instruction for complex procedures

  • Best Practice Guides: Industry-specific recommendations

Proactive Support Services

Our customer success team provides ongoing assistance to ensure platform optimization:

  • System Health Monitoring: Continuous performance oversight with proactive alerts

  • Regular Check-ins: Scheduled reviews to address emerging needs

  • Knowledge Transfer Sessions: Developing your team’s technical capabilities

  • Issue Resolution: Rapid troubleshooting when challenges arise

  • Feature Adoption: Guidance on leveraging new platform capabilities

Customer Success Approach

Our support philosophy centers on building your team’s independence while providing expert backup:

  • Tiered Support Model: Structured escalation process for efficient resolution

  • Dedicated Account Manager: Your single point of contact for all platform needs

  • Regular Platform Updates: Staying current with the latest enhancements